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Patient Financial Specialist II - PRN / Variable

You will be responsible for:

  • Professionally interviews patients following established standards and procedures (i. e. Red Flag guidelines); obtains complete and updated patient information at time of service. Accounts are correctly completed
  • Completes quick registration / pre-registration / registration / admission process within established timeframes meets or exceeds wait time goals
  • Maintains acceptable QA score. Corrects error list in a timely manner
  • Multitasks effectively; navigates multiple computer systems and applications with proficiency
  • Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records
  • Obtains / scans clear copies of insurance card(s) and/or payor information using various resources such as Internet, fax, telephone, etc.
  • Demonstrates knowledge of insurance for proper classification and coding
  • At times, floats to other registration areas/shifts etc. to assist with department and patient needs
  • Performs accurate and timely scanning of physician orders and other items into the scanning system
  • Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise
  • Performs accurate and timely admitting and status change functions as required
  • Schedules patients as needed / required
  • Enters accurate and appropriate account notes
  • Completes rep log as required
  • Performs PBX functions as required
  • Performs accurate cashiering functions, posting, balancing, deposits, notations
  • Demonstrates knowledge and ability in using department equipment including periods of downtime
  • Ability to generate patient/visitor/employee event reports as needed
  • Other duties as assigned by Supervisor or Manager/Director
QualificationsWhat will you need:
  • Ability to read and communicate effectively in English
  • Strong written and verbal communication skills
  • 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
  • Multitask proficiently, using multiple computer systems, applications and technology
  • 2+ years experience in most, if not all registration and admission types and processes, scheduling, insurance verification; hospital/physician office/collections role/insurance company
  • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
  • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
  • Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
  • ICD-10, CPT, medical terminology
  • Explains hospital charges and payment options and programs; collects monies due at time of service
  • Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
  • Interpret and explain insurance benefits
  • Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
  • High school diploma, GED
  • College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position (Preferred)
  • Prior sales and/or collections experience (Preferred)
  • Prior experience with guest service industry particularly with a high-end hotel, airline etc. (Preferred)
  • Direct experience in a hospital Admitting department (Preferred)


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