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Financial Regstr/PBX Spec. - PT/Evening

Work Hours Shift PT / Evening
Florida Hospital Dade City: GENERAL SUMMARY :
Patient Access is the gateway to the hospital. Associates professionally interview and register / admit patients; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Responds quickly and effectively to all telecommunication and electronic communication; phone, page, fax, email and is familiar with emergency code procedures. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. Registration/PBX areas include Emergency, Outpatient and Surgery and the shifts may include working nights/weekends/holidays.
You will be responsible for :
+ Ability to read and communicate effectively in English
+ Strong written and verbal communication skills
+ 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
+ Multitask proficiently, using multiple computer systems, applications and technology
+ 2+ years? experience in most, if not all registration and admission types and processes, scheduling, insurance verification; hospital/physician office/collections role/insurance company
+ Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
+ Ability to sit for long periods of time using a telephone/headset
+ Ability to work alone with minimal supervision
+ Clear, concise speaking voice
+ Ability to respond quickly and effectively to instructions and emergency code situations
+ Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
+ Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
+ ICD-10, CPT, medical terminology
+ Explains hospital charges and payment options and programs; collects monies due at time of service
+ Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
+ Interpret and explain insurance benefits
+ Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
What you will need:
+ Prior sales and/or collections experience
+ 1+ year experience with multi-line telephone system / switchboard preferably in a physician office, hospital or large business setting
+ Prior experience with guest service industry particularly with a high-end hotel, airline etc.
+ Direct experience in a hospital Admitting department
+ High school diploma, GED
+ College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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